Deleting your data
Last updated 29 October 2026
You can ask 100% Cleaners to delete the personal information we hold about you — including your account, contact details, addresses and the messages you have sent us on WhatsApp or in our website chat.
How to ask
- WhatsApp: send "Delete my data" to +263 77 438 7373.
- Email: write to salesmarketing@100cleanersco.com with the subject "Delete my data".
- Phone or in a shop: call +263 77 438 7373 or ask at any of our branches.
Please tell us the name, phone number and email on your account. To protect you, we may ask you to confirm the request from that phone number or email before we delete anything.
What happens next
- We give you a reference number and confirm when the request is done, within 30 days.
- We delete your account, contact details, saved addresses, WhatsApp and chat messages, and your notification settings.
- We keep only what the law requires for accounting and tax — invoices and payment records — with your name and the amounts, but nothing else. Open orders, unpaid invoices or unused coupons are settled with you first.
- If you signed in with Google or email, your sign-in for our website is removed too.
Deleting your data with us removes the copy of our chat that we keep. The messages on your own phone are controlled by WhatsApp; you can delete them in the WhatsApp app.
See also our privacy policy and terms of service.