Terms of service

Last updated 29 October 2026

These terms apply when you use 100% Cleaners' laundry and dry-cleaning services in Harare, Zimbabwe — in our shops, on this website or on WhatsApp. By booking with us you agree to them.

Bookings

• You can book in a shop, on this website or on WhatsApp. A booking is confirmed once you receive an order number.
• Please check your items and remove anything from pockets. Tell us about stains, delicate fabrics or special care when you book.
• We may decline items we can't clean safely, and will tell you before starting if an item needs a different service or price.

Prices and payment

• Prices are those shown on our website and in our shops at the time of booking. Each order gets an invoice.
• Payment is due as stated on your invoice. We may hold finished items until the invoice is paid.

Pickup and delivery

• Every pickup or delivery needs the address, a contact name and a phone number, and someone available at the chosen time slot.
• Happy hour: pickup and delivery are free from 12:00 to 14:00, every day (Sundays included), for addresses within 5 km of Groombridge Mall. At other times, or further away, the fees on our website apply and are added to your invoice.
• If we can't collect or deliver because nobody is available, we will contact you to arrange another time; a new trip may be charged.

Coupons and monthly packages

• Monthly packages are bought online with an account. Their coupons are for the service named on the package.
• Coupons expire one month after the package is bought. Unused coupons are not refunded once they expire.
• Packages are for use over the month: one order can use at most 2½ coupons. An order of 3 or more coupons can't be paid with coupons or with a package bought with it, and is charged at the normal price.

Care of your items

We take reasonable care of everything you leave with us. If something is damaged or missing, tell us as soon as possible — in a shop, on WhatsApp or by email — with your order number. We will investigate and, where we are responsible, agree a fair resolution with you. We are not responsible for items left in pockets, or for damage caused by an item's own condition or care label.

WhatsApp and our assistant

Our WhatsApp number may be answered first by an automated assistant. It can give prices, take bookings and requests, and look up your own orders and account once it knows it is talking to you. It opens a ticket for our team when it can't help, and you can ask for a person at any time. Please don't send passwords or card numbers in chat.

Your account

Keep your sign-in details private. We may suspend accounts that are misused. You can ask us to delete your data at any time — see deleting your data.

Changes and contact

We may update these terms; the date above shows the latest version. Questions: phone or WhatsApp +263 77 438 7373, email salesmarketing@100cleanersco.com. See also our privacy policy.